Customer Engagement

Rethink55′s Customer Experience Architecture

In a world driven by finances and numbers project success is often determined by meeting budget, resources and time commitments, we ask you to rethink this norm. Our goal is nothing short of,revolutionizing, redefining and refreshing the world of consulting. And we start by informing you of your rights as our customer.

Being on-time and on-budget are simply table stakes. As a customer your expectations should be nothing short of wanting to be wowed. This happens when the culture of a company fosters an attitude, as demonstrated by its people, that strives for customer delight. This often means a consultant needs to go the extra mile for the client,which can be at the expense of the company. We’re such a company. It’s not to imply we are not profit oriented, we are. However, we believe by focusing on your experience and ensuring you are wowed you will talk about us and refer us to your colleagues. When this happens our bottom line takes care of itself.

To architect an outstanding customer experience requires pertinent education, experience and skill. It also requires an attitude that pushes for excellence and a framework that ensures customer delight.

Rethink 55 Customer Delight Engagement Model:

  • Engage – We start with an engagement process that helps you understand who we are, services that we offer, what makes us different and ensures we fit. We want to be sure we are the best company to meet your requirements.
  • Excite – Once we understand your needs, we generate the stakeholder excitement required to translate your business needs into a well-defined solution. A vision of our end goal is critical to our success since it enables you to compare the end result to the initial vision.
  • Analyze – In this phase we prototype the end result, validate the critical success factors, and clarify assumptions. Being foretold is being forewarned.
  • Create – This is where Rethink55`s global team turns action into magic. Our global team is comprised of highly skilled Engineers and Analysts that work towards the highest quality standards of software development to realize the predetermined vision.
  • Repatriate – We believe that whatever we create should be sustainable, flexible and many times completely manageable by our clients. To achieve this end, our consultants work with your teams to transfer knowledge, provide training and of course be there at all times to support unforeseen needs.
  • WOW – The wow phase is our goal, it is our measure of success, it is the benchmark upon which every Rethinker is judged.Once we reach the wow phase we know we have earned your future business and more customers based on your reference.